Grievance Redressal

What you can raise

• Content or conduct that may violate our Community Guidelines or applicable law.
• Account restrictions or enforcement decisions you believe were made in error.
• Privacy or personal data concerns, including access, correction, and erasure requests.
• Safety concerns that were not resolved through standard reporting.
• Issues with paid features, billing, or refunds, where applicable.

Grievance officer

The name, designation, email address, phone number, and working hours of the Grievance Officer must be configured by the business owner before launch. We do not invent officer names or contact details.

If the details below show “Not configured”, please use the Contact page for a general enquiry and note that a formal grievance channel is not yet published. The business owner must appoint and disclose a grievance officer where required by applicable law.

How to file a grievance

• Use the configured grievance email address and include the details listed below.
• Alternatively, use the contact form and select a grievance-related subject when available.
• For content or conduct issues, use the in-app reporting tools first, as they capture the relevant context.
• Keep a copy of your submission and any reference number provided.

Information to include

• Your name and account details, or the details of the affected account.
• A clear description of the issue, including dates and relevant context.
• Links, screenshots, or identifiers for the content or profile concerned.
• The resolution you are seeking.
• Your preferred contact method.

Acknowledgment and resolution

Where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 apply, the Grievance Officer is expected to acknowledge a complaint within 24 hours and dispose of it within 15 days from receipt, subject to the nature of the complaint and applicable law.

Other grievances, including data protection requests, will be handled within the timelines required by applicable law. We may need additional information to verify identity or understand the issue, and the time taken to provide that information may affect resolution timelines.

Data protection grievances

For requests relating to access, correction, erasure, consent withdrawal, or other rights under the Digital Personal Data Protection Act, 2023, use the configured privacy or grievance contact. We may need to verify your identity before processing a request.

If you are not satisfied with our response, you may have the right to escalate the matter to the appropriate authority under applicable law.

Escalation

If you believe your grievance has not been resolved, you may request escalation through the same channel and include any reference number. If the matter remains unresolved, you may pursue remedies available under applicable law, including consumer protection or data protection authorities where relevant.

Updates

This page may be updated when officer details, contact channels, or legal requirements change. The last updated date shows the current version.