Account Deletion

Before you delete

Deleting your account is intended to be permanent. You may lose access to your profile, connections, conversations, posts, virtual gifts, and other account data. If you have an active paid subscription, cancelling your account does not necessarily cancel billing managed by an app store or payment provider — cancel the subscription separately.

If you are only taking a break, consider adjusting your account settings or notification preferences instead.

Delete from the app

• Open the BahaJuri app and sign in to your account.
• Go to your profile, then open account settings.
• Look for the account deletion or “delete account” option and follow the instructions.
• Complete any verification step the app requires.
• Sign out after submitting the request if the app asks you to.

Request deletion without app access

If you cannot access your account, use the configured support email or the Contact page. Include the email address or phone number associated with the account, your profile name, and a clear request to delete the account. We may ask for additional information to verify that you own the account.

Do not send your password, one-time passwords, or unnecessary identity documents. We will only ask for what is reasonably needed through a verified channel.

What is deleted

When a verified deletion request is processed, we aim to delete or de-identify account and profile data, connection data, messages and content associated with your account, and related preferences, subject to the exceptions below and applicable law.

What may be retained

• Records we are required to keep by law, such as tax, accounting, or legal compliance records.
• Limited information needed to prevent fraud, abuse, or security incidents, and to establish or defend legal claims.
• Content that has been shared with others, such as messages already received by other members, may remain in their inboxes subject to platform functionality and privacy settings.
• Residual copies in backups may remain for a limited period before being overwritten in the ordinary course.
• Aggregated or de-identified data that cannot reasonably be linked to you.

Processing timeline

We aim to process verified deletion requests within 30 days, unless a longer period is permitted or required by law. Some backup and legal-retention cycles may take longer. The business owner should confirm this timeline against actual operations before launch.

Subscriptions and store billing

If you subscribed through an app store, you must cancel the subscription through that store to stop future billing. Deleting your BahaJuri account does not automatically cancel a third-party subscription or refund past charges. Refund eligibility is governed by the applicable store or payment provider terms and applicable law.

Need help?

Use the Contact page or the Grievance Redressal page for assistance. Support contact details are displayed only when configured by the business owner.